No Prob, Happy to help. Thank you, Shawn Beasley Support - IT Cargo Future Communications GmbH Building 1335 55483 Airport Hahn Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de Web: http://www.cfc-callcenter.com -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Richard Mollel Gesendet: Freitag, 13. Januar 2006 16:39 An: User questions and discussions about OTRS.org Betreff: SOLVED: [otrs] v2.0.4 Changing Ticket Sequence Number Thanks for your response. I also just found this option, in Default.pm and moved it to Config.pm. The change i made was:: #For ticket ID's:: $Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement'; # further config option for Kernel::System::Ticket::Number::AutoIncrement # (min ticket counter size) $Self->{'Ticket::NumberGenerator::MinCounterSize'} = 3; This works, getting short (5 digits total) ticket number. _Thanks Richard --- shawn.beasley@dlh.de wrote:

Hello Richard,

Try:

Config Options: Ticket -> Core::Ticket

Ticket::NumberGenerator

Vielen Dank,

Shawn Beasley Support - IT

-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Richard Mollel Gesendet: Donnerstag, 12. Januar 2006 17:40 An: otrs@otrs.org Betreff: [otrs] v2.0.4 Changing Ticket Sequence Number

(Re-posting...i did not receive my own posting initially.)

Hi, I installed ver 1.3 initially, everything tested OK. Now i installed 2.0.4, and i do not see the choice for using a custom ticket numbers. It defaults to Ticket#2006011101000018 format. I need something shorter....where is this option? It was straight forward in the old installation. _Thanks in advance

Richard.

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