Hey, Gang, hope all are well. I have searched the mailing list & found a few recipes for creating an event notification which will email the client when a ticket is closed. I have built this in the system & saved it. And tested it but it fails to fire off. No email is sent. I then saw that there was a small bug fixed between v.2.4.4 and v.2.4.5 which might have come in to play for this, so I just upgraded to v.2.4.5 successfully. By the way, that upgrade might have been my easiest yet, nothing broke, everything looks right, no errors, how nice to actually have an RPN upgrade like it ought to! :) I am wondering what I am missing on my event? Or if someone else is seeing this too? Or has been down this path before where the event notifier looks correct but isnt getting fired. (I am guessing I missed something, but for the life of me I cant see it) Thanks very much. Peace. Jason Sjöbeck