Associate a ticket

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Graphics problem

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two feature requests

Roger Moreno Quintero

21 Jul 2003 21 Jul '03

8:43 p.m.

hello, please helpme

...

how I can associate a ticket to a user automatically. ej: subject

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Melvin C. Etheridge

22 Jul 22 Jul

3:21 a.m.

New subject: Can't log in...

Using W2K and IIS, MySQL, PHP 3.4 and Perl 5.6.1. I cannot log into OTRS. Get incorrect password in log file. Username and password are correct...I checked it directly thru mysql. Hrlp? Mel

Martin Edenhofer

8:55 a.m.

New subject: Can't log in...

Hi Mel, On Mon, Jul 21, 2003 at 11:21:35PM -0400, Melvin C. Etheridge wrote:

...

Using W2K and IIS, MySQL, PHP 3.4 and Perl 5.6.1.

I cannot log into OTRS. Get incorrect password in log file.

Username and password are correct...I checked it directly thru mysql.

Hrlp?

If you can't login, then you do have error messages in your OTRS log. Try to have a look into your OTRS log. This will help you.

...

Mel

-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --

Melvin C. Etheridge

12:53 p.m.

New subject: Can't log in...

The OTRS Error log says "wrong password". I check the password in the database and it is correct. Thanks, Mel ----- Original Message ----- From: "Martin Edenhofer" To: Sent: Tuesday, July 22, 2003 4:55 AM Subject: Re: [otrs] Can't log in...

...

Hi Mel,

On Mon, Jul 21, 2003 at 11:21:35PM -0400, Melvin C. Etheridge wrote:

...
Using W2K and IIS, MySQL, PHP 3.4 and Perl 5.6.1.

I cannot log into OTRS. Get incorrect password in log file.

Username and password are correct...I checked it directly thru mysql.

Hrlp?

If you can't login, then you do have error messages in your OTRS log.

Try to have a look into your OTRS log. This will help you.

...
Mel

-Martin

-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Melvin C. Etheridge

4:41 p.m.

New subject: Can't log in...

Here is what is in the otrs.log error log file. [Tue Jul 22 09:28:52 2003][Notice][Kernel::System::Auth::DB::Auth] User: admin with wrong Pw!!! (REMOTE_ADDR: x.x.x.x) I've checked the db and the pw is correct. Is this a otrs problem or database problem? Thanks, Mel ----- Original Message ----- From: "Melvin C. Etheridge" To: Sent: Tuesday, July 22, 2003 8:53 AM Subject: Re: [otrs] Can't log in...

...

The OTRS Error log says "wrong password". I check the password in the database and it is correct.

Thanks,

Mel

----- Original Message ----- From: "Martin Edenhofer" To: Sent: Tuesday, July 22, 2003 4:55 AM Subject: Re: [otrs] Can't log in...

...
Hi Mel,

On Mon, Jul 21, 2003 at 11:21:35PM -0400, Melvin C. Etheridge wrote:

...
Using W2K and IIS, MySQL, PHP 3.4 and Perl 5.6.1.

I cannot log into OTRS. Get incorrect password in log file.

Username and password are correct...I checked it directly thru mysql.

Hrlp?

If you can't login, then you do have error messages in your OTRS log.

Try to have a look into your OTRS log. This will help you.

...
Mel

-Martin

-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Martin Edenhofer

23 Jul 23 Jul

2:58 p.m.

New subject: Can't log in...

Hi Mel, On Tue, Jul 22, 2003 at 12:41:08PM -0400, Melvin C. Etheridge wrote:

...

Here is what is in the otrs.log error log file.

[Tue Jul 22 09:28:52 2003][Notice][Kernel::System::Auth::DB::Auth] User: admin with wrong Pw!!! (REMOTE_ADDR: x.x.x.x)

I've checked the db and the pw is correct.

Is this a otrs problem or database problem?

How did you check the pw!? The passwords for agent users are stored in the system_user table (pw). Per default the password is stored crypted (wicht crypt() - not plain!). However... I see the user "admin"! There is not user "admin" in the OTRS default setup. The default admin account is user root@localhost with password root. See also in the OTRS online doc "first login".

...

Mel

-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --

Melvin C. Etheridge

4 Aug 4 Aug

3:14 p.m.

New subject: Page Cannot be displayed....

OK....I've reinstalled OTRS.... And I'm getting a "Page cannot be displayed error" after trying to login. My logfile shows this: [Mon Aug 4 11:03:31 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:03:38 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:03:44 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:03:51 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:03:57 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:04:03 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:04:09 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:04:16 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:04:23 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:04:29 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:04:36 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:04:42 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:04:48 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:04:54 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:05:00 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:05:07 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:05:13 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:05:19 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:05:25 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:05:32 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:05:38 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:05:44 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:05:51 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:05:57 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:06:04 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:06:10 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). [Mon Aug 4 11:06:17 2003][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 65.x.x.x). After just one login attempt. I'm running MySql 4.0.12 OTRS 1.1.3 PHP 4.3.1 HELP!!!

web4.hm - Peter Padberg

3:57 p.m.

New subject: Page Cannot be displayed....

Hi!

...

I'm running MySql 4.0.12 I do not know if MySQL4.0.x is supported? There are some diffrents between 3.23 and 4.0.x

Gruss, Peter. -- _________________________________________________________________ Peter Padberg Pyrmonter Str. 42 Webagentur web4.hm 31789 Hameln Geschaeftsfuehrung Germany Telefon: +49-5151 60 99 70-0 Peter.Padberg@web4.hm Telefax: +49-5151 60 99 70-1 http://web4.hm _________________________________________________________________

Graham Smith

4:45 p.m.

New subject: Page Cannot be displayed....

I do not know whether it is officially supported but I am running it OK on a SuSE 8.2 box. There are a couple of things to watch out for when installing 4.x on SuSE 8.2/8.1 but only one of these has an effect on otrs directly. It is possible that the error reported could be due the first thing to look out for. The YaST2 RPM install will hang and fail to run mysql_install_db, which means there is no user info tables. But I fail see how anyone could have got to the point of installing otrs let alone getting it running in this case. The second thing is the default mysql script in the 4.x distribution does not support the additional commands used by the otrs script to check and load otrs. Replacing it with the mysql script in the v3 RPM seems to sort this problem out. (you may need to add a rcmysql link as this may be missing). On Mon, 2003-08-04 at 16:57, web4.hm - Peter Padberg wrote:

...

Hi!

...
I'm running MySql 4.0.12 I do not know if MySQL4.0.x is supported? There are some diffrents between 3.23 and 4.0.x

Gruss, Peter.

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participants (5)

Graham Smith
Martin Edenhofer
Melvin C. Etheridge
Roger Moreno Quintero
web4.hm - Peter Padberg