AW: [otrs] Where are customer and public FAQ
Hello Markus,
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von EDV Tekomedia Gesendet: Mittwoch, 8. November 2006 09:13 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Where are customer and public FAQ
Hello once again, well, as I 've seen in the forum, there are a lot of queations concerning the new FAQ-Module. But are there any answers???
Yes, there are some answers, what are your questions?
Will there be a new release, is any documentation available.
There is not direct any documentation, and I hope that a new release will be coming as well. I have a working model of the FAQ, but the linking between tickets and faqs is not working. I hope, if you have questions, I have / and kann / help.
Any help would be appreciated
Sincerely Markus Nagel
EDV Tekomedia schrieb:
Hello, perhaps I just forgot to configure something, but where are the public and the customer FAQ-views gone? I updated otrs from 2.0.4 to 2.1.2, installed the FAQ-package and can use the FAQ in the agent-view but when I logon in the customer view, I can see the icon for the FAQ, but when I click on it, only the header and the footer of the customer view appear. When I go to the adress www.my-server.adress/faq.pl or www.my-server.adress/public.pl, also only the header and the footer do appear. Have I forgot anything? Thanks in advance
-- EDV Tekomedia Markus Nagel
Tekomedia GmbH Castroper Str.12 D-44791 Bochum
T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Hellp Shawn, thanks a lot for your offer. Sorry that my last mail seemed to yell, but it's a little frustrating, when you told your users all the time, that shall take a look at the FAQs, but after an upgrade the FAQs are gone. So, this is already my first question, as mentioned in the subject of the thread: Where are customer and public FAQ? You can see details of my problem in the attached earlier mail. Any ideas? Thanks in advance Markus -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Im Auftrag von shawn.beasley@dlh.de Gesendet: Donnerstag, 9. November 2006 08:28 An: otrs@otrs.org Betreff: AW: [otrs] Where are customer and public FAQ Hello Markus,
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von EDV Tekomedia Gesendet: Mittwoch, 8. November 2006 09:13 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Where are customer and public FAQ
Hello once again, well, as I 've seen in the forum, there are a lot of queations concerning the new FAQ-Module. But are there any answers???
Yes, there are some answers, what are your questions?
Will there be a new release, is any documentation available.
There is not direct any documentation, and I hope that a new release will be coming as well. I have a working model of the FAQ, but the linking between tickets and faqs is not working. I hope, if you have questions, I have / and kann / help.
Any help would be appreciated
Sincerely Markus Nagel
EDV Tekomedia schrieb:
Hello, perhaps I just forgot to configure something, but where are the public and the customer FAQ-views gone? I updated otrs from 2.0.4 to 2.1.2, installed the FAQ-package and can use the FAQ in the agent-view but when I logon in the customer view, I can see the icon for the FAQ, but when I click on it, only the header and the footer of the customer view appear. When I go to the adress www.my-server.adress/faq.pl or www.my-server.adress/public.pl, also only the header and the footer do appear. Have I forgot anything? Thanks in advance
-- EDV Tekomedia Markus Nagel
Tekomedia GmbH Castroper Str.12 D-44791 Bochum
T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
participants (2)
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EDV Tekomedia GmbH -
shawn.beasley＠dlh.de