otrs-request@otrs.org@otrs.org on 01-09-2005 12:00:21 Please respond to otrs@otrs.org Sent by: otrs-bounces@otrs.org To: otrs@otrs.org cc: Subject: otrs Digest, Vol 26, Issue 1 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: change state while adding a note (maurizio.mont@libero.it) 2. Re: What is link tickets? (Stuart Caie) 3. Error ticket_id not found (Matthieu Dagoreau) 4. Layout of fields (Camilla Krag Jensen) ---------------------------------------------------------------------- Message: 1 Date: Wed, 31 Aug 2005 18:44:16 +0200 From: "maurizio.mont@libero.it" Subject: Re:[otrs] change state while adding a note To: "otrs" Message-ID: Content-Type: text/plain; charset=iso-8859-1 Looking at the demo system, I realized that "change state" command doesn't appear in the "Note" form, not even in the standard installation. So, my question is: how can I change the state of a ticket? I know some transactions are implicit in "Pending" and "Close" forms, but how can I manually move a ticket to the "open" state? ____________________________________________________________ Libero Flat, sempre a 4 Mega a 19,95 euro al mese! Abbonati subito su http://www.libero.it ------------------------------ Message: 2 Date: Thu, 01 Sep 2005 09:40:43 +0100 From: Stuart Caie Subject: Re: [otrs] What is link tickets? To: "User questions and discussions about OTRS.org" Message-ID: <1125564043.19251.49.camel@sr1-ellg-04> Content-Type: text/plain It is useful for agent/user reference. For example, if a customer follows up an old ticket with you that got closed, create a link to that old ticket from the new ticket. Then the link appears on the side-bar and you can go read the old ticket for details whenever you're working the new one. Regards Stuart On Wed, 2005-08-31 at 12:22, KartheeK wrote:

Hello Everybody,

I cant understand what is linking two tickets useful? what happens if we are linking two tickets?

Regards KartheeK

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------------------------------ Message: 3 Date: Thu, 1 Sep 2005 10:44:24 +0200 From: "Matthieu Dagoreau" Subject: [otrs] Error ticket_id not found To: "User questions and discussions about OTRS.org" Message-ID: <78718C308E0EA5439ED4CEF42701D6601DAEA2@8035CQW31054.exchmail.net-streams.fr> Content-Type: text/plain; charset="us-ascii" Hi everybody, I get this error in the apache log : ERROR: OTRS-CGI-44 Perl: 5.8.6 OS: MSWin32 Time: Thu Sep 1 10:44:52 2005 Message: No such TicketID (45)! Traceback (4008): Module: Kernel::System::Ticket::TicketGet (v1.181) Line: 697 Module: Kernel::System::LinkObject::Ticket::FillDataMap (v1.4) Line: 36 Module: Kernel::System::LinkObject::LinkedObjects (v1.4) Line: 351 Module: Kernel::System::LinkObject::AllLinkedObjects (v1.4) Line: 370 Module: Kernel::Modules::AgentTicketZoom::Run (v1.12) Line: 107 Module: Kernel::System::Web::InterfaceAgent::Run (v1.7) Line: 687 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2ep l::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 There is no id 45 in the 'ticket' table in the database and I have checked every table in my database searching for a reference to a 'ticket_id=45' but I couldn't find any. Does anybody know where it comes from? Matthieu