Hi Manish, Manish Sharma wrote:

Hi List,

We are new to the OTRS Environment. We are using OTRS in windows xp.

We need help to :

Take backup of the mails [...] You can use the backup-script delivered with OTRS. You find it in /scripts/ and it's either called backup.sh (OTRS <= 2.0.2) or backup.pl. :-) [...]

Creating Customer Groups [...] Make sure it's activated in your SysConfig Framework -> Frontend::Customer. After that you can use the link "Customer Users <-> Groups" in your Admin Area to modify it to your needs.

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