In Config.pm: $Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"} $QData{"StdResponse"} $QData{"Signature"} $QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} '; You can alter the order ofcourse. Regards, Richard Marie Leclercq wrote:

Hello,

When I answer to an user, the signature comes after the user response. Is it possible to put the signature before the user response ?

Thanks

Marie