Hi Alex, it works like a charm! thank you very much. Regards, Jorick Astrego

Date: Wed, 2 Feb 2005 14:03:10 +0300 From: Alex Subject: Re: [otrs] is it possible to ignore e-mail where the otrs address is in the cc: field? To: "User questions and discussions about OTRS." Message-ID: <638075416.20050202140310@spymac.com> Content-Type: text/plain; charset=ISO-8859-1

Hello Jorick,

Sunday, January 2, 2005, 12:20:13 PM, you wrote:

...

We have OTRS setup to receive messageson a specific address and create new tickets when people mail to it. Someof our customers have the habit of including the helpdesk mail-addressin the CC: field when the mail to a specific person in our organization.This causes tickets to be created that we do not want in our helpdesk system.

...

Is there a parameter in the Config.pmto respond only to the to: address or do we need to filter theseon the mailserver?

I think you should create a Postmaster filter and there match CC with @yourdomain.com and set X-OTRS-Ignore to Yes.

-- Best regards, Alex