OTRS not automatically polling for new mail
Greetings, I believe that in trying to set up a Customer LDAP and Database data stores that OTRS may have gotten 'confused'. I pulled the offending configuration, and OTRS seemed to behave properly again, however, it is now not polling for new mails in my IMAP accounts. What may be the cause of this? How do I remedy this? Thanks,
Hi Chris,
What is displayed in your system log? try and run the postmaster mail
account (press the "x" underneath "Run Now") and check the log to see what's
happening, this will give us more information to resolve the issue.
Thanks,
On Tue, Feb 9, 2010 at 12:29 AM, Chris Johnson
Greetings,
I believe that in trying to set up a Customer LDAP and Database data stores that OTRS may have gotten ‘confused’. I pulled the offending configuration, and OTRS seemed to behave properly again, however, it is now not polling for new mails in my IMAP accounts. What may be the cause of this? How do I remedy this?
Thanks,
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This is what I get when I hit the "Run Now", it grabs the mail, and creates a ticket and sends out the notifications to the agents... however, it's just not doing it every minute or whatever it is supposed to do it. As you can see, I sent in an email, forced a "Run Now" and it worked just fine. It's just not automagically polling.
Chris
Time Priority Facility Message
Tue Feb 9 05:19:27 2010 notice OTRS-CGI-11 IMAP: Fetched 1 email(s) from tsi/mail.tgusa.com.
Tue Feb 9 05:19:27 2010 notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'ecarson@tgusa.com'.
Tue Feb 9 05:19:27 2010 notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'byu@tgusa.com'.
Tue Feb 9 05:19:27 2010 notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'kmccabe@tgusa.com'.
Tue Feb 9 05:19:26 2010 notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'kberdine@tgusa.com'.
Tue Feb 9 05:19:26 2010 notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'ycisneros@tgusa.com'.
Tue Feb 9 05:19:26 2010 notice OTRS-CGI-11 Sent agent 'NewTicket' notification to 'cjohnson@tgusa.com'.
Tue Feb 9 05:19:25 2010 notice OTRS-CGI-11 Sent auto response (SendAutoReply) for Ticket [2010020911000021] (TicketID=127, ArticleID=457) to 'Chris Johnson
participants (2)
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Chris Johnson -
David Holder