AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY
I hope he gets back soon .............
Thank you,
Garabed Yegavian
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org
Sent: Friday, September 23, 2011 1:03 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 36, Issue 59
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Today's Topics:
1. AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY
AUTOREPL... (dennis.wauer@xpointsoftware.de)
----------------------------------------------------------------------
Message: 1
Date: Fri, 23 Sep 2011 20:02:16 +0000
From: dennis.wauer@xpointsoftware.de
Subject: [otrs] AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY
AUTOREPL...
To: otrs@otrs.org
Message-ID: <000188C9.4E7D01E4@mail.xpointsoftware.de>
Content-Type: text/plain; charset="us-ascii"
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
/me reaches through the series of tubes to stab this person in the face.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of dennis.wauer@xpointsoftware.de
Sent: Friday, September 23, 2011 12:14 PM
To: otrs@otrs.org
Subject: [otrs] AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY Re Ticke...
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Vielen Dank fr Ihre E-Mail.
Ich bin bis 03.10.2011 nicht im Bro. In dringenden Fllen wenden Sie sich bitte an die Zentrale unter 09227-9450-0.
Mit freundlichen Gren,
Dennis Wauer
XPoint Software GmbH
Here is my log, I don't see anywhere where it tries to change the state?
Sent customer 'Tustine Service Notification' notification to 'garabedy@hotmail.com'.
Sent email to 'garabedy@hotmail.com' from 'Fireline Support
Hi Everyone,
Is the documentation for the ITSM modules available somewhere?
I'm trying to move our inventory into CMDB. I know there's import export (which I'm grateful ofr, as I needed to write that for tickets), however I would like to create links between the objects, (for eg. I want to link computers to their location) and in some cases crate the objects themselves on-the-fly without having to generate csvs and import them beforehand (like just generating the IP addresses in a network, and linking them to their parent).
I can probably live with the latter if needed so, but I'd really need to be able to walk over certain CIs with a script and create links to other's in the process.
Cheers,
tamas
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------------------------------ Message: 3 Date: Wed, 21 Sep 2011 11:05:27 -0700 From: Garabed Yegavian Subject: Re: [otrs] otrs Digest, Vol 36, Issue 29 To: "otrs@otrs.org" I took a look at this however not sure how to set it. I guess the trouble I am having now is setting a new state that will trigger a notification event. I have a generic agent set Schedule= 10 min every day Ticket Filter Subject = Service Notification (matches tickets with this subject) Pending Times= last 5 minutes (I am assuming it triggers within the last 5 minutes of the pending time set in the ticket) Ticket Action Set new State= in process ( I have created this state under Admin > States) Now if I understand this correctly what this is doing or should be doing is setting any tickets with the subject of Service Notification and within 5 minitues of the Pending time to a new state of In Process. Why can't I get this to work. Thank you, Garabed Yegavian -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: Tuesday, September 20, 2011 5:38 AM To: otrs@otrs.org Subject: otrs Digest, Vol 36, Issue 29 Send otrs mailing list submissions to otrs@otrs.orgmailto:otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.orgmailto:otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.orgmailto:otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Ticket Alerts (Gerald Young) ---------------------------------------------------------------------- Message: 1 Date: Tue, 20 Sep 2011 08:37:10 -0400 From: Gerald Young Subject: Re: [otrs] Ticket Alerts To: "User questions and discussions about OTRS." I forgot something, where you can choose an additional pending state that changes to another state (You'd have to add the states): Ticket::StateAfterPending Key Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached. On Mon, Sep 19, 2011 at 4:29 PM, Gerald Young wrote:
Generic agent runs on the numbers you choose. (50 after the hour, 8
o'clock, etc.)
The ticket can only be assigned to a customer. The Notification (Event) can
go to a group.
On Mon, Sep 19, 2011 at 2:52 PM, Garabed Yegavian <
Garabed@firelinebroadband.commailto:Garabed@firelinebroadband.com> wrote:
I created a Notification event #1 named Service Notification
Notification Group MTU
Event Create Ticket
Priority Normal
Subject Service Outage Notification
And then the subject and text of the notification
Created a Generic Agent called Ticket Reminder, I am not sure how the
schedule work, I am assuming it runs the job at those time intervals???
The ticket filter Looks for the Title Service notification
Pending Times , Ticket pending time reached last 10 minutes, not sure of
this....
Ticket Action Set new priority 4 high
I created a Notification event #2 named Service Notification 2
Notification Group MTU
Event Ticket Priority Update
Subject Service Outage Notification
Subject Ticket now in progress
Text xxxxx
Notification article type email-notification external.
Issue
When I create a new ticket I can only send it to a specific customer not a
customer group. So I send it to a specific user to test. The ticket gets
escalated however it never send out the email notification of the
escalation?
Thank you,
Garabed Yegavian
------------------------------ Message: 4 Date: Wed, 21 Sep 2011 15:58:31 -0400 From: Gerald Young Subject: Re: [otrs] otrs Digest, Vol 36, Issue 29 To: "User questions and discussions about OTRS." The Generic Agent will set a new state. If it doesn't, it's because cron or filter (see System Logs). A Notification (Event) should be set for State Update matching this state event. On Wed, Sep 21, 2011 at 2:05 PM, Garabed Yegavian < Garabed@firelinebroadband.commailto:Garabed@firelinebroadband.com> wrote:
I took a look at this however not sure how to set it. I guess the trouble I
am having now is setting a new state that will trigger a notification event.
I have a generic agent set
Schedule= 10 min every day
Ticket Filter
Subject = Service Notification (matches tickets with this subject)
Pending Times= last 5 minutes (I am assuming it triggers within the
last 5 minutes of the pending time set in the ticket)
Ticket Action
Set new State= in process ( I have created this state under Admin >
States)
Now if I understand this correctly what this is doing or should be doing is
setting any tickets with the subject of Service Notification and within 5
minitues of the Pending time to a new state of In Process.
Why can't I get this to work.
Thank you,
Garabed Yegavian
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
otrs-request@otrs.org
Sent: Tuesday, September 20, 2011 5:38 AM
To: otrs@otrs.org
Subject: otrs Digest, Vol 36, Issue 29
Send otrs mailing list submissions to
otrs@otrs.orgmailto:otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
or, via email, send a message with subject or body 'help' to
otrs-request@otrs.orgmailto:otrs-request@otrs.org
You can reach the person managing the list at
otrs-owner@otrs.orgmailto:otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re: Ticket Alerts (Gerald Young)
----------------------------------------------------------------------
Message: 1
Date: Tue, 20 Sep 2011 08:37:10 -0400
From: Gerald Young
Subject: Re: [otrs] Ticket Alerts
To: "User questions and discussions about OTRS."
Message-ID:
>
Content-Type: text/plain; charset="iso-8859-1"
I forgot something, where you can choose an additional pending state that
changes to another state (You'd have to add the states):
Ticket::StateAfterPending
Key
Defines which states should be set automatically (Content), after the
pending time of state (Key) has been reached.
On Mon, Sep 19, 2011 at 4:29 PM, Gerald Young wrote:
Generic agent runs on the numbers you choose. (50 after the hour, 8
o'clock, etc.)
The ticket can only be assigned to a customer. The Notification (Event)
can
go to a group.
On Mon, Sep 19, 2011 at 2:52 PM, Garabed Yegavian <
Garabed@firelinebroadband.commailto:Garabed@firelinebroadband.com> wrote:
I created a Notification event #1 named Service Notification
Notification Group MTU
Event Create Ticket
Priority Normal
Subject Service Outage Notification
And then the subject and text of the notification
Created a Generic Agent called Ticket Reminder, I am not sure how the
schedule work, I am assuming it runs the job at those time intervals???
The ticket filter Looks for the Title Service notification
Pending Times , Ticket pending time reached last 10 minutes, not sure of
this....
Ticket Action Set new priority 4 high
I created a Notification event #2 named Service Notification 2
Notification Group MTU
Event Ticket Priority Update
Subject Service Outage Notification
Subject Ticket now in progress
Text xxxxx
Notification article type email-notification external.
Issue
When I create a new ticket I can only send it to a specific customer not
a
customer group. So I send it to a specific user to test. The ticket gets
escalated however it never send out the email notification of the
escalation?
Thank you,
Garabed Yegavian
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Wonder why his mail agents sends this message over and over again... If I am not mistaking outlook just sends an OO notice only once to an unique recipient and not for every single mail. Anyways I guess someone will be a little embarrassed once back from vac :-P mit freundlichen Grüßen Studienkreis GmbH Mark Grzella Junior IT-Projektleiter Universitätsstraße 104, 44799 Bochum Tel.: 02 34/97 60 - 404 mgrzella@studienkreis.de www.studienkreis.de AG Bochum HRB 4581 Geschäftsführer: Franz Dahlmanns Bastian Schmidt-Faber -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Peter Eckel Gesendet: Freitag, 23. September 2011 22:24 An: User questions and discussions about OTRS. Betreff: Re: [otrs] AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY On 23.09.2011, at 22:10, Garabed Yegavian wrote:
I hope he gets back soon .............
October 4th. Meanwhile it would be a good idea for some admin to take him off this list. Best regards, Peter. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Mark,
Wonder why his mail agents sends this message over and over again... If I am not mistaking outlook just sends an OO notice only once to an unique recipient and not for every single mail.
it isn't MS Outlook but Tobit's David FX, according to the headers. Even so, I'm a bit surprised that there is any mail server software that keeps resending OOO-Notices to the same address over and over ... you live and learn.
Anyways I guess someone will be a little embarrassed once back from vac :-P
Probably :-) Cheers, Peter.
Wonder why his mail agents sends this message over and over again... If I am not mistaking outlook just sends an OO notice only once to an unique recipient and not for every single mail.
Because neither his mail agent or his mail system is obeying the conventions for suppressing out of office message loops, and the notification is unparsable in any way that the list manager can understand so it can throttle this kind of stuff.
participants (4)
-
David Boyes -
Garabed Yegavian -
Grzella, Mark -
Peter Eckel