Hi, I have configured the OTRS and I have following problem 1.When we send Email for ticket generation for the first time, it is working properly as desired. But next time when we repeat the same process, No ticket is generated in the queue.( I have checked the log, and it shows nothing for the second time) 2. When customer generates the new ticket, agent is not notified .(log shows nothing) Kindly help me on this issue. Thanks and Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | http://www.architectsap.com/ www.ArchitectSAP.com | 9960979700 Pune
I am having the same issue, did you get the problem resolved? What OS are you running? What mail system? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nikhil Joshi Sent: Tuesday, December 13, 2011 2:33 AM To: otrs@otrs.org Subject: [otrs] Ticket Notification Hi, I have configured the OTRS and I have following problem 1.When we send Email for ticket generation for the first time, it is working properly as desired. But next time when we repeat the same process, No ticket is generated in the queue.( I have checked the log, and it shows nothing for the second time) 2. When customer generates the new ticket, agent is not notified .(log shows nothing) Kindly help me on this issue. Thanks and Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | www.ArchitectSAP.comhttp://www.architectsap.com/ | 9960979700 Pune
Hi, I think its firewall's problem. Check your firewall's setting. Disable it and again run the scenario again. I'm working on windows server 03. Regards Nikhil Joshi From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andrew Meyer Sent: Tuesday, December 27, 2011 10:58 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Ticket Notification I am having the same issue, did you get the problem resolved? What OS are you running? What mail system? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nikhil Joshi Sent: Tuesday, December 13, 2011 2:33 AM To: otrs@otrs.org Subject: [otrs] Ticket Notification Hi, I have configured the OTRS and I have following problem 1.When we send Email for ticket generation for the first time, it is working properly as desired. But next time when we repeat the same process, No ticket is generated in the queue.( I have checked the log, and it shows nothing for the second time) 2. When customer generates the new ticket, agent is not notified .(log shows nothing) Kindly help me on this issue. Thanks and Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | http://www.architectsap.com/ www.ArchitectSAP.com | 9960979700 Pune
Hello, I am getting following error on OTRS 2.4.9 frontend. How should I resolve it? 19:07:45 - 12/28/2011 Error: could not connect to server: Connection refused Is the server running on h[..] Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Dec 28 19:07:45 2011 Message: could not connect to server: Connection refused Is the server running on host "localhost" and accepting TCP/IP connections on port 5432? Traceback (5446): Module: Kernel::System::DB::new (v1.105.2.3) Line: 188 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 143 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 http://10.20.11.245/otrs/index.pl#top Powered by OTRS 2.4.9 http://otrs.org/ GoodWills Parag Bhalerao Work 215-494-2709 Cell 267-210-5949 Email parag.bhalerao@cybertech.com
On 2011-12-28 17:23, Parag Bhalerao wrote:
Hello,
I am getting following error on OTRS 2.4.9 frontend. How should I resolve it?
Do you have a SMTP server installed? Listening on localhost, port 5432?
19:07:45 - 12/28/2011
Error: could not connect to server: Connection refused Is the server running on h[..]
Comment:
Please contact your admin
Bug Report:
Traceback:
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Dec 28 19:07:45 2011
Message: could not connect to server: Connection refused Is the server running on host "localhost" and accepting TCP/IP connections on port 5432?
Traceback (5446): Module: Kernel::System::DB::new (v1.105.2.3) Line: 188 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 143 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Description: Top of Page http://10.20.11.245/otrs/index.pl#top
Powered by OTRS 2.4.9 http://otrs.org/
GoodWills
*Parag Bhalerao*
**
Work 215-494-2709
Cell 267-210-5949
Email parag.bhalerao@cybertech.com mailto:parag.bhalerao@cybertech.com
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Actually, port 5432 it's the PostgreSQL port, maybe you didn't installed it
or it's not running
check it
2011/12/29 Ugo Bellavance
On 2011-12-28 17:23, Parag Bhalerao wrote:
Hello,
I am getting following error on OTRS 2.4.9 frontend. How should I resolve it?
Do you have a SMTP server installed? Listening on localhost, port 5432?
19:07:45 - 12/28/2011
Error: could not connect to server: Connection refused Is the server running on h[..]
Comment:
Please contact your admin
Bug Report:
Traceback:
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Dec 28 19:07:45 2011
Message: could not connect to server: Connection refused Is the server running on host "localhost" and accepting TCP/IP connections on port 5432?
Traceback (5446): Module: Kernel::System::DB::new (v1.105.2.3) Line: 188 Module: Kernel::System::Web::**InterfaceAgent::Run (v1.43.2.1) Line: 143 Module: ModPerl::ROOT::ModPerl::**Registry::opt_otrs_bin_cgi_** 2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::**default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Description: Top of Page <http://10.20.11.245/otrs/**index.pl#tophttp://10.20.11.245/otrs/index.pl#top
Powered by OTRS 2.4.9 http://otrs.org/
GoodWills
*Parag Bhalerao*
**
Work 215-494-2709
Cell 267-210-5949
Email parag.bhalerao@cybertech.com
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participants (5)
-
Andrew Meyer -
Nikhil Joshi -
Parag Bhalerao -
Ugo Bellavance -
Wagner