Hello all... In my testing, I was invoking the little app that POPs email manually, and for each message it POPped and processed, it output: Message 5/8 (dnsadmin@bdol.com) WARNING: nonstandard use of escape in a string literal LINE 1: ..._time, create_by, change_time, change_by) VALUES ('%Custome... ^ HINT: Use the escape string syntax for escapes, e.g., E'\r\n'. I am using PostgreSQL 8.2 and OTRS 2.2.4. I just thought I would make a note of it in case it is not a known issue. Jim