New subject: AW: AW: Admin button gone for root@localhost

24 Jan 2006

      Thanks for the feedback Volker. That's my point, surely through the browswer interface I should be able initiate tasks and the "back-end" bit is automatically done. Just like if I add new groups or users, they are automatically created and rights etc. are set. Surely, if I then decide to rename them, everything should also be automatically done?

... if this is not possible, which files do I need to change (with regard to Group name change)?

Thanks for your help.
________________________________

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Volker.Lipper@de.mecglobal.com
Gesendet: Dienstag, 24. Januar 2006 12:37
An: User questions and discussions about OTRS.org
Betreff: Re: AW: [otrs] Admin button gone for root@localhost

i dont think that this is a bug. 
if you want to rename any "system groups" feel free to do so. 
but dont forget to rename it everywhere. in the db. in the sources...... 

Li 

otrs-bounces@otrs.org schrieb am 24.01.2006 11:47:00:
...
Hi Danie
Well, I re-ran installer.pl, deleted my old otrs db and created a 
new one from fresh. Yes, root@localhost now has the Admin button back ;o)...
... I know what my initial problem was... I renamed the "admin" 
group to "mycompany admin". As soon as one does this, root@localhost
or any other member of the "admin" (now "mycompany admin") group no 
longer has the Admin button. Surely this is a bug?
Any ideas?
-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag
von Danie Theron
Gesendet: Dienstag, 24. Januar 2006 09:41
An: User questions and discussions about OTRS.org
Betreff: RE: [otrs] Admin button gone for root@localhost
Hi ,
I'm afraid I don't have an easy answer for you , best I can think of
(if you haven't already reinstalled) is to reinstall.
There's a Defaults.pm file in /Kernel/Config with some helpful info 
, just copy whatever you need into your Config.pm
Alternatively set "$Self->{'SecureMode'} = 0" in your Config.pm and 
run the installer.pl again.
HTH
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf 
Of Oliver Buckie
Sent: 23 January 2006 07:15 PM
To: User questions and discussions about OTRS.org
Subject: AW: [otrs] Admin button gone for root@localhost
Importance: High
Hi Danie, I still have not managed to change my root@localhost rights. 
Not sure which Config.pm file to change and what code within. Any 
further feedback would be really appeciated. Thanks.
-----Ursprüngliche Nachricht-----
Von: Oliver Buckie
Gesendet: Montag, 23. Januar 2006 13:39
An: 'User questions and discussions about OTRS.org'
Betreff: AW: [otrs] Admin button gone for root@localhost
Yep, you've got it - I played around with Group settings! I done a 
quick search for Config.pm and found 9 in different dirs. Please 
advise which one I need to edit and which command line - is it 
"$Self->{'SecureMode'} = 0;"
Thanks
...
-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag 
von Danie Theron
Gesendet: Montag, 23. Januar 2006 13:32
An: User questions and discussions about OTRS.org
Betreff: RE: [otrs] Admin button gone for root@localhost
Hmmm , did you fiddle around with the Group settings by any chance? 
Best would be to set your Security to 0 in Config.pm , and start over 
:P
Maybe create a "superuser" account to avoid such things...
My 2c
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf 
Of Oliver Buckie
Sent: 23 January 2006 02:24 PM
To: otrs@otrs.org
Subject: [otrs] Admin button gone for root@localhost
I've been 'playing' with  OTRS 2.0.4 (installed on a Windows platform).
Logged in as root@localhost and through the Admin menu, I setup many 
system-wide settings. I rebooted my server, logged in again as 
root@localhost and the "Admin" button has disappeared! Aaahhh, now I 
can't continue with the system setup - what have I done wrong and 
how can I fix it?
Many thanks for your help.
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AW: AW: [otrs] Admin button gone for root@localhost

Oliver Buckie

Volker.Lipper＠de.mecglobal.com

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