How to notify a customer when the agent make a UPDATE or FOLLOW UP

9 Jun
2008
9 Jun
'08
8:57 p.m.
Hi, Let me know how i can send a notification to the customer when the agent make a follow up or update the tickets. Thanks in advance. _________________________________________________________________ News, entertainment and everything you care about at Live.com. Get it now! http://www.live.com/getstarted.aspx

10 Jun
10 Jun
3:08 p.m.
Hi, Let me know how i can send a notification to the customer when the agent make a follow up or update the tickets. Thanks in advance. _________________________________________________________________ Discover the new Windows Vista http://search.msn.com/results.aspx?q=windows+vista&mkt=en-US&form=QBRE
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Gabriel Cuervo