Ok, I found this in "CustomerStatusViewTable.dtl" <td>$Data{"Owner"}</td> Changed it to: <td>$Data{"UserFirstname"} $Data{"UserLastname"}</td> (also tried "OwnerFirstname" and "AgentFirstname") In CustomerView the name is not displayed. Obviously, the data isn´t fetched or I mispelled something. I couldn´t find where this data-object is created. What can I do? Lars

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Robert Kehl Sent: Saturday, September 20, 2003 1:52 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer View - Displayed Owner

Again, it's the *.dtl files and stuff. You might wait for later versions, where probably additional features are added that allow choosing of the display item.

hth,

Robert Kehl

----- Original Message ----- From: "Lars Monsees" To: "Otrs (E-Mail)" Sent: Friday, September 19, 2003 12:13 PM Subject: [otrs] Customer View - Displayed Owner

Hello.

In the customer view, there is a row for the owner. At present, the agent´s login name is displayed. What do I have to change to display the agent´s real name?

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