Hi Guys, I seem to be having some problems with the replies in OTRS. Whenever I sue one of the replies I have made, it puts the original message between my salutation and message. Now can I remove this so it only shows up AFTER the signature? I have tried all of the options I can think of and there is no where that I can see other than where I have put it in the signature (this doesn't seem to work though as it just displays a hash instead of the email). Does anyone have any ideas about that one? Also, is there a way to call the Agents Salutation or comment into an e-mail? I have tried OTRS_AGENT_Salutation and OTRS_AGENT_Comment but neither seem to give me anything other than a hash (which I assume means it doesn't work). Cheers guys ~Chris