Hi, We are using OTRS help desk for our support team. We require to do automatic comment on certain tickets which has specific sender. For example : If we get email from abc@example.com , OTRS creates its ticket and append / add pre-defined comment into that ticket. I can make perl code out of OTRS but i never tried perl code with other application integration so bit confused that how to start and from where I can start. Please suggest me to do this. Thanks Ben