Hi,   there are new Import-Export-Modules that we have developed for OTRS 3.2. You can find and download them here for free:   http://www.cape-it.de/free-otrs-community-additional-modules.html   Thank you very much in advance for your feedback.      Kind regards,   Anna Brakoniecka          ** Let meet us during the CeBIT in Hannover ** ** March, 5th-9th,  Hall 6, Boot E16 ** ** Follow us http://twitter.com/capeit **           Anna Brakoniecka c.a.p.e. IT® GmbH - ...cape it easy Annaberger Str. 240, D-09125 Chemnitz http://www.cape-it.de Tel: +49 371 5347 620 Fax: +49 371 5347 625 AG Chemnitz - HRB 23192 Geschäftsführer Rico Barth, Thomas Maier