I ran the rebuild last night and my searches are back to normal now. Is this normally required after a rebuild? Hugh On Tue, Jan 25, 2011 at 10:50 AM, Steve Durbin

wrote:

Lars and others,

Freetext search and ticket number search work fine here following upgrade on our test system, for all tickets before and after. However, I did run

bin/otrs.RebuildTicketIndex.pl

Following upgrade - have you tried that?

I also did OPTIMIZE TABLE on each table, but I doubt that would have affected anything.

Cheers, -- Steve Durbin Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr Tel/Rhif ffon: 01656 642113 Mob/ffon symudol: 07976 271559 Fax/Ffacs: 01656 642125 Web/We: http://www.bridgend.gov.uk

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Hi Steve, otrs.RebuildTicketIndex.pl fixed the problem, thanks. I don't know if I missed that step in the UPGRADING file, or if it's not mentioned there. Just checked - it's not mentioned. Someone should fix. Lars -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steve Durbin Sent: Tuesday, January 25, 2011 4:50 PM To: otrs@otrs.org Subject: Re: [otrs] Upgrade issues Lars and others, Freetext search and ticket number search work fine here following upgrade on our test system, for all tickets before and after. However, I did run bin/otrs.RebuildTicketIndex.pl Following upgrade - have you tried that? I also did OPTIMIZE TABLE on each table, but I doubt that would have affected anything. Cheers, -- Steve Durbin Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr Tel/Rhif ffon: 01656 642113 Mob/ffon symudol: 07976 271559 Fax/Ffacs: 01656 642125 Web/We: http://www.bridgend.gov.uk