Re: [otrs] otrs Digest, Vol 36, Issue 67
I changed it to last 5 minutes and still will not change the state to in process?
Thank you,
Garabed Yegavian
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org
Sent: Monday, September 26, 2011 2:08 AM
To: otrs@otrs.org
Subject: otrs Digest, Vol 36, Issue 67
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Today's Topics:
1. Re: Re Ticket Alerts (Grzella, Mark)
2. Re: AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY AUTOREPLY
(Grzella, Mark)
3. Re: 'Core.Agent.CustomerSearch is undefined' problems after
upgrade (Ver?nica Gonz?lez)
4. Add details to customer fields (Paul.Andurnache@aviva.ro)
5. Re: Add details to customer fields (Rory)
6. Re: Add details to customer fields (Paul.Andurnache@aviva.ro)
----------------------------------------------------------------------
Message: 1
Date: Mon, 26 Sep 2011 09:19:26 +0200
From: "Grzella, Mark"
Ticket Filter Pending Times = Ticket pending time reached "last 5 minutes"
Change this to BEFORE instead of last.
Had a similar problem while creating an agent for proper auto close actions.
Don?t ask me why it works with "before..." instead of "last..." so. Seems like OTRS takes "last..." as exact time stamp, where "before..." actually indicates a certain frame.
mit freundlichen Gr??en
Studienkreis GmbH
Mark Grzella
Junior IT-Projektleiter
Universit?tsstra?e 104, 44799 Bochum
Tel.: 02 34/97 60 - 404
mgrzella@studienkreis.de
www.studienkreis.de
AG Bochum HRB 4581
Gesch?ftsf?hrer:
Franz Dahlmanns
Bastian Schmidt-Faber
-----Urspr?ngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Garabed Yegavian
Gesendet: Freitag, 23. September 2011 20:59
An: otrs@otrs.org
Betreff: [otrs] Re Ticket Alerts
Here is my log, I don't see anywhere where it tries to change the state?
Sent customer 'Tustine Service Notification' notification to 'garabedy@hotmail.com'.
Sent email to 'garabedy@hotmail.com' from 'Fireline Support <ticketing@firelinebroadband.com>'. HistoryType => SendCustomerNotification, Subject => [Ticket#2011092310000017] Service Outage Notification Tustine;
Sent email to '"Test Customer" <garabedy@hotmail.com>' from 'Fireline Support <ticketing@firelinebroadband.com>'. HistoryType => EmailAgent, Subject => [Ticket#2011092310000017] Service Outage Notification Tustine;
New Ticket [2011092310000017/Service Outage ] created (TicketID=19,Queue=Technical Support,Priority=3 normal,State=open)
Generic Agent is set to update state as follows
Subject = Service Notification Tustine
Ticket Filter
Pending Times = Ticket pending time reached "last 5 minutes"
Ticket Action
Set new state = in process
Thank you,
Garabed Yegavian
------------------------------
Message: 2
Date: Mon, 26 Sep 2011 09:11:23 +0200
From: "Grzella, Mark"
I hope he gets back soon .............
October 4th.
Meanwhile it would be a good idea for some admin to take him off this list.
Best regards,
Peter.
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Message: 3
Date: Mon, 26 Sep 2011 10:05:44 +0200
From: Ver?nica Gonz?lez
Hello to all,
I just ran an upgrade from 2.4.9 to 3.0.6 using the rpm method and the UPGRADING instructions included in the tar.gz file. Our environment is SUSE linux, SLES10 SP2 We are running ITSM modules (also just upgraded) at the 3.0.1 level. Aside from a few minor issues, all has gone well.
My problem is that now when creating a standard phone ticket, as soon as you enter the form an error message appears. If you ask for detail it displays the following:
Core.Agent.CustomerSearch is undefined
(?)()@http://ip-address-here/otrs/index.pl?Action=AgentTicketPhone:1194 Ready((function (j, s) {return new (b.fn.init)(j, s);}))@http://ip-address-here/otrs-web/js/js-cache/CommonJS_790a2b98bf84cbaad053c1a... trigger ()@http://ip-address-here/otrs-web/js/js-cache/CommonJS_790a2b98bf84cbaad053c1a... trigger([object Event])@http://ip-address-here/otrs-web/js/js-cache/CommonJS_790a2b98bf84cbaad053c1a...
I searched the archives and found reference to someone who had rebuilt (?) the CustomerSearch java code, but I'm not comfortable with attempting that for myself.
Is this a known issue? Easy (I hope) solution?
Thanks for any guidance with this.
Pat
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Garabed Yegavian