first of all verify if selinux is active with: root@localhost > getenforce than try something like if it return enforced (if this return permissive or disabled is not a selinux issue) root@localhost > dmesg | audit2why -d MV On Wed, Feb 3, 2010 at 10:01 AM, Gregory Heffron wrote:

Sourabh --

I can't find the SELinux Troubleshooter. I looked in many places in the Admin section. What is it listed under?

Thanks, Greg

On Feb 2, 2010, at 11:56 PM, otrs-request@otrs.org wrote:

Hi

Can you check the SELinux Troubelshooter for the details in System -> Administration. It might be problem with the permission or owner.

Regards Sourabh Sarwate

On Wed, Feb 3, 2010 at 8:27 AM, Gregory Heffron

...

wrote:

I just installed the latest OTRS package (2.4.6) on a server running

RedHat 5.4. Everything runs great, except when I try to reply to tickets.

When I click on any of the responses listed under "Compose Answer

(email)," I get this blank screen with the following error:

Can't locate object method "new" via package "Net::DNS::Resolver" at

/opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 154.

Any ideas?

Note that "Contact customer (phone):" works perfectly.

Best,

Greg

ps: I'm a newbie, and am making an uneducated guess. I found the following

info on cpan about Net::DNS::Resolver under the method "new":

Files except for */etc/resolv.conf* must be owned by the effective userid

running the program or they won't be read.

I'm wondering if the user "otrs" doesn't own files it needs.

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