Matt Larose a écrit :

Hello otrs list,

Just wondering if anyone had any information on advanced stats taking for the OTRS system, basically I'm looking for stats based on a per queue / per agent basis.

Any help greatly appreciated,

Matt

I am testing OpenReports, server and designer : http://www.opensourcesoft.net/ Apache / tomcat / Java It is an external solution, but quick and easy. If someone has another reference, i'm interested.