OTRS 2.4.3 installation in existing MYSQL and APACHI

Pradeep Kumar

5 Oct 2009 5 Oct '09

10:12 a.m.

HI, I have mysql and apachi installed in my system. Now I want to install OTRS 2.4.3 in existing mysql and apachi. How I can do this? Can I get any step by step guide. Regds Pradeep

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Yes you can do this but first you need to let us know is it a windows or linux based system? Rory -- Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/10/5 Pradeep Kumar :

...

HI, I have mysql and apachi installed in my system. Now I want to install OTRS 2.4.3 in existing mysql and apachi. How I can do this? Can I get any step by step guide. Regds Pradeep

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Pradeep Kumar

10:35 a.m.

Hi, Windows 2003 server Regds Pradeep On Mon, Oct 5, 2009 at 3:47 PM, Rory wrote:

...

Yes you can do this but first you need to let us know is it a windows or linux based system?

Rory -- Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/10/5 Pradeep Kumar :

...
HI, I have mysql and apachi installed in my system. Now I want to install OTRS 2.4.3 in existing mysql and apachi. How I can do this? Can I get any step by step guide. Regds Pradeep

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Rory

11:05 a.m.

Firstly you need to install a Perl interpreter on your server and configure apache to use it. You can get Perl for windows at either of these links; http://www.activestate.com/activeperl/ http://strawberryperl.com/ Personally I've used activeperl and I found the Perl Package Manager (ppm), that is part of it, very easy to use. I havn't used the Strawberry perl version so I don't know how that is to work with. Here's a couple of guides for configure Perl with Apache on a Windows system; http://www.ricocheting.com/server/cgi.html http://www.thesitewizard.com/archive/addcgitoapache.shtml I find it useful to have the bin directory of the Perl install in the PATH. Once you have Perl configured to work with Apache your work is almost complete. Download the latest OTRS version in .tar.gz format. Extract this to a directory where you want apache to serve the website from and configure the directory in the apache conf file. Have a look at this documentation page, it's for a linux system but the steps are almost the same. You mostly just need to use windows file paths. http://doc.otrs.org/2.4/en/html/x531.html Let us know how you get on and ask any questions you need. All the best, Rory -- Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/10/5 Pradeep Kumar :

...

Hi, Windows 2003 server Regds Pradeep

On Mon, Oct 5, 2009 at 3:47 PM, Rory wrote:

...
Yes you can do this but first you need to let us know is it a windows or linux based system?

Rory -- Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/10/5 Pradeep Kumar :

...
HI, I have mysql and apachi installed in my system. Now I want to install OTRS 2.4.3 in existing mysql and apachi. How I can do this? Can I get any step by step guide. Regds Pradeep

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Pradeep Kumar

7 Oct 7 Oct

11:43 a.m.

Hi, I Installed apachi, perl and MY sql separatly, but not able to configure the OTRS, I was confused with the DOC as it is for linux.. Can I get any wdocument for windows.. Thanks and Regds Pradeep On Mon, Oct 5, 2009 at 4:35 PM, Rory wrote:

...

Firstly you need to install a Perl interpreter on your server and configure apache to use it. You can get Perl for windows at either of these links; http://www.activestate.com/activeperl/ http://strawberryperl.com/

Personally I've used activeperl and I found the Perl Package Manager (ppm), that is part of it, very easy to use. I havn't used the Strawberry perl version so I don't know how that is to work with.

Here's a couple of guides for configure Perl with Apache on a Windows system; http://www.ricocheting.com/server/cgi.html http://www.thesitewizard.com/archive/addcgitoapache.shtml

I find it useful to have the bin directory of the Perl install in the PATH.

Once you have Perl configured to work with Apache your work is almost complete. Download the latest OTRS version in .tar.gz format. Extract this to a directory where you want apache to serve the website from and configure the directory in the apache conf file.

Have a look at this documentation page, it's for a linux system but the steps are almost the same. You mostly just need to use windows file paths.

http://doc.otrs.org/2.4/en/html/x531.html

Let us know how you get on and ask any questions you need.

All the best, Rory -- Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/10/5 Pradeep Kumar :

...
Hi, Windows 2003 server Regds Pradeep

On Mon, Oct 5, 2009 at 3:47 PM, Rory wrote:

...
Yes you can do this but first you need to let us know is it a windows or linux based system?

Rory -- Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie

2009/10/5 Pradeep Kumar :

...
HI, I have mysql and apachi installed in my system. Now I want to install OTRS 2.4.3 in existing mysql and apachi. How I can do this? Can I get any step by step guide. Regds Pradeep

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Pradeep Kumar
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