Anything outside the VirtualHost tags will affect all websites of the apache webserver. Any line starting with a hash '#' is a comment. Here's the content from the otrs.conf configuration file; ############################################################################# # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd.include.conf,v 1.18.2.2 2011/03/20 08:37:54 mb Exp $ # -- # activate this if you are using an Oracle database #SetEnv ORACLE_HOME /path/to/your/oracle/ #SetEnv ORACLE_SID YOUR_SID #SetEnv NLS_LANG AMERICAN_AMERICA.UTF8 #SetEnv NLS_DATE_FORMAT 'YYYY-MM-DD HH24:MI:SS' ServerAdmin admin@mydomain.com DocumentRoot "/opt/otrs/var/httpd/htdocs/" ServerName support ServerAlias support.mydomain.com ErrorLog "/var/log/httpd/otrs-error_log" CustomLog "/var/log/httpd/otrs-access_log" common # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_headers.c> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> </VirtualHost> ############################################################################# On 7 February 2014 16:17, Rory wrote:

I have done this previously by using Virtual Hosts in the apache configuration.

I set up the apache web server to handle virtual hosts as normal. I then created a separate config file for otrs (otrs.conf) and added this to the httpd.conf using the Include directive of the httpd.conf (Include conf/extra/otrs.conf)

I'll send a follow up mail with the content of the otrs.conf which I used as it may get caught by spam filters and you'd miss out on the little bit of info in this mail.

Kind regards, Rory Clerkin

On 7 February 2014 15:04, James Carroll wrote:

...

I'd like to install some other things on my OTRS host (namely Nagios and a Maven repository) and am concerned about conflicting ports and services, etc.

Anyone have any insights or done this before? Anywhere that I can get more details on how OTRS is configured from a webserver/port perspective so I can avoid conflicts?

Thanks,

-- IDMWORKS James Carroll Newark, DE O: 888-687-0436 x709 C: 302.339.2703 F: 917.591.1525 E: james.carroll@idmworks.com W: www.idmworks.com

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I agree, but there are other considerations... **cough** boss is a cheapskate **cough** :) On 2/7/2014 11:50 AM, David Boyes wrote:

Don't put them on the same server, for resilience reasons. You could do it, but it's easier to run 3 separate machines so that functions are isolated.

*From:*otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *James Carroll *Sent:* Friday, February 07, 2014 10:05 AM *To:* otrs@otrs.org *Subject:* [otrs] Installing other software on OTRS machine

I'd like to install some other things on my OTRS host (namely Nagios and a Maven repository) and am concerned about conflicting ports and services, etc.

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-- IDMWORKS James Carroll Newark, DE O: 888-687-0436 x709 C: 302.339.2703 F: 917.591.1525 E: james.carroll@idmworks.com W: www.idmworks.com ------ The information contained in this email message and any attachment may be privileged, confidential, proprietary or otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof.

I have two VMs running under Hyper-V 2012 R2 (free) on Ubuntu 12.04.3 (free) with one running the MySQL portion (free) and the other running the Apache processes (free). It allows me to conserve resources and configure individual server instances so that there is one server for one process. Much easier to maintain and repair. From: Gerald Young [mailto:crythias@gmail.com] Sent: Friday, February 7, 2014 2:30 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installing other software on OTRS machine virtualmachines ... vmware server, virtualbox... On Fri, Feb 7, 2014 at 3:07 PM, James Carroll mailto:james.carroll@idmworks.com> wrote: I agree, but there are other considerations... **cough** boss is a cheapskate **cough** :) On 2/7/2014 11:50 AM, David Boyes wrote: Don't put them on the same server, for resilience reasons. You could do it, but it's easier to run 3 separate machines so that functions are isolated. From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of James Carroll Sent: Friday, February 07, 2014 10:05 AM To: otrs@otrs.orgmailto:otrs@otrs.org Subject: [otrs] Installing other software on OTRS machine I'd like to install some other things on my OTRS host (namely Nagios and a Maven repository) and am concerned about conflicting ports and services, etc. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- IDMWORKS James Carroll Newark, DE O: 888-687-0436 x709tel:888-687-0436%20x709 C: 302.339.2703tel:302.339.2703 F: 917.591.1525tel:917.591.1525 E: james.carroll@idmworks.commailto:james.carroll@idmworks.com W: www.idmworks.comhttp://www.idmworks.com ------ The information contained in this email message and any attachment may be privileged, confidential, proprietary or otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Thanks all for the helpful insights. We're running OTRS on AWS/EC2 on Centos right now backing up daily to S3. I may be able to get another machine out of my boss dedicated to monitoring. And I really shouldn't blame my boss. I'm the one primarily responsible for managing our cloud. In fact, I pushed for OTRS because I was sick of dealing constance emails and IM's for new machines, etc, etc. Thanks again, James On 2/7/2014 11:05 PM, David Boyes wrote:

Exactly this. It (virtual machines) also makes cloning the production instance for upgrades ( especially major updates ) which is a LOT safer. If we can over time move ALL the configuration stuff into the database, it'll be even more handy. VMware ESXi is plenty good enough for this application, even standalone without vCenter.

Also, with Microsoft making hyper-v easily available, you don't have the argument about virtualization costs, and you don't have to have the 'must run on windows' argument either -- look, the machine boots windows.... :)

I still prefer VMware, but, if the choice is hyperv or no virtualization, I'll live with hyperv.

In any case, you'll be a lot happier if you at least separate the database from the application. Lots less weird interactions.

On Feb 7, 2014, at 3:57 PM, "Marty Hillman" mailto:mhillman@equuscs.com> wrote:

...

I have two VMs running under Hyper-V 2012 R2 (free) on Ubuntu 12.04.3 (free) with one running the MySQL portion (free) and the other running the Apache processes (free). It allows me to conserve resources and configure individual server instances so that there is one server for one process. Much easier to maintain and repair.

*From:*Gerald Young [mailto:crythias@gmail.com] *Sent:* Friday, February 7, 2014 2:30 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Installing other software on OTRS machine

virtualmachines ... vmware server, virtualbox...

On Fri, Feb 7, 2014 at 3:07 PM, James Carroll mailto:james.carroll@idmworks.com> wrote:

I agree, but there are other considerations...

**cough** boss is a cheapskate **cough**

:)

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-- IDMWORKS James Carroll Newark, DE O: 888-687-0436 x709 C: 302.339.2703 F: 917.591.1525 E: james.carroll@idmworks.com W: www.idmworks.com ------ The information contained in this email message and any attachment may be privileged, confidential, proprietary or otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof.