From time to time I get an email message that is entered into the system multiple times. One message will create, for example, 5 tickets that all contain the exact contents of the one message. The tickets are created successively with each creation one minute apart from the previous one. This only happens occassionally and I don't have a clear idea of why this might happen.
Here are two possible scenarios of why I think it might happen. Could somewhere tell me if I am on the right track or suggest an alternative? Thanks, Tyler Hepworth Scenario 1: It seems to occur more frequently if there is an email in the inbox that has an attachment size larger than what is allowed. Scenario 2: My email collection cron is set at 1 minute intervals. Is it possible that it can overlap if the next cron executes before the previous one is completed?
Tyler Hepworth schrieb:
Scenario 1: It seems to occur more frequently if there is an email in the inbox that has an attachment size larger than what is allowed. Scenario 2: My email collection cron is set at 1 minute intervals. Is it possible that it can overlap if the next cron executes before the previous one is completed?
Yes, I believe so. You're pulling longer than a minute, resulting in the messagea being offered twice. Messages get deleted _after_ being completely pulled. hth, Robert Kehl
Robert Kehl schrieb:
Tyler Hepworth schrieb:
Scenario 1: It seems to occur more frequently if there is an email in the inbox that has an attachment size larger than what is allowed. Scenario 2: My email collection cron is set at 1 minute intervals. Is it possible that it can overlap if the next cron executes before the previous one is completed?
Yes, I believe so. You're pulling longer than a minute, resulting in the messagea being offered twice. Messages get deleted _after_ being completely pulled.
Solution: Use fetchmail. hth, Robert Kehl
On Wed, 27 Oct 2004 12:22:28 +0200, Robert Kehl
Robert Kehl schrieb:
Tyler Hepworth schrieb:
Scenario 1: It seems to occur more frequently if there is an email in the inbox that has an attachment size larger than what is allowed. Scenario 2: My email collection cron is set at 1 minute intervals. Is it possible that it can overlap if the next cron executes before the previous one is completed?
Yes, I believe so. You're pulling longer than a minute, resulting in the messagea being offered twice. Messages get deleted _after_ being completely pulled.
Solution: Use fetchmail.
Thank you for your replies. I changed the email collection time to 5 minutes instead of 1 and the problem has gone away. Tyler
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Robert Kehl -
Tyler Hepworth