Hello, I use otrs 2.2.4 and have our customers stored in ldap, but they authenticate via HTTPBasicAuth. Reading the config file about attributing a Role based on a ldap attribute, I see : # UserSyncLDAPAttibuteRolesDefination # (If "LDAP" was selected for AuthModule and you want to sync LDAP # attributes to otrs roles, define the following.) I'd like to use this setting but it doesn't work. Is this because ldap is only our customer backend and not used for authentication ? Here's our setting : $Self->{'UserSyncLDAPAttibuteRolesDefination'} = { # ldap attribute 'objectclass' => { # ldap attribute value 'eduPerson' => { # otrs role 'Client' => 1, }, }, }; Regards, -- Mikael Kermorgant