Feature Request: global replace of updated customer email
I've come across a situation that I think might be a good feature: I had a user call me and ask to change their email address. Happens pretty often. I went into the admin section and updated it. But I noticed that their old tickets (status: closed) and even their newer tickets (status: open) were not updated. Right now, I have to go in and update each ticket manually with their new user field. So the feature request is this: Is there any way you could have the system automatically update the customer information of their tickets if I change their email address? Or could there be some kind of global search and replace?
On Wednesday, March 24, 2004 8:54 PM
Covert, Jake
So the feature request is this: Is there any way you could have the system automatically update the customer information of their tickets if I change their email address?
Yes, this would be a desirable feature, although (or esp.) as it were easly managable with a few SQL statements, I believe. Any concrete ideas on how to implement it directly? Remember, it's not always the email adress that's the key, though that mustn't mean it were impossible. Just a point to think of. If this discussion were to continue, I'd kindly suggest we switch away from otrs@ - this simply isn't the right place. Please subscirbe to dev@otrs.org. Do so at http://lists.otrs.org/cgi-bin/listinfo/dev. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Covert, Jake -
Robert Kehl