Hi thanks you But to change the file and tha restart the service i see this error service otrs restart Shutting down OTRS Disable /opt/otrs/bin/PostMaster.pl ... done. Shutting down cronjobs ... no crontab for otrs failed! Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... syntax error at /opt/otrs/Kernel/Config/Defaults.pm line 1469, near "$Self" Compilation failed in require at /opt/otrs/Kernel/Config.pm line 116. BEGIN failed--compilation aborted at /opt/otrs/Kernel/Config.pm line 116. Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 36. BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 36. Error! May your database isn't configured yet? Try the web installer to configure your database: -->> http://marge.areandina.edu.co/otrs/installer.pl <<-- or configure your database with README.database (DB - Setup Example) [root@marge root]# I hope that you can help me Yhanks Mensaje citado por Robert Kehl :

On Wednesday, February 18, 2004 8:09 PM Leonardo Amezquita wrote:

...

i have that otrs auth vs ldap but i´am not what make can help me

This is where to start with an open source LDAP server: http://openldap.org/

Read the following OTRS information carefully: http://doc.otrs.org/cvs/en/html/user-auth-backend.html#AEN736 http://doc.otrs.org/cvs/en/html/customer-user-backend.html#AEN775 http://doc.otrs.org/cvs/en/html/customer-auth-backend.html#AEN788

This should get you on your way,

hth,

Robert Kehl

PS: Btw, this could help sometimes, too:

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