Ok guys i still need some help on this, i need otrs to read the customer number from the subject line of the email via pop on the windows platfor. i know it has to be done via the pop filtering but what do i need to put in and where in that page. Thanks for the help, i need it badly. _________________________________________________________________ Don’t just search. Find. Check out the new MSN Search! http://search.msn.click-url.com/go/onm00200636ave/direct/01/