Hi New to OTRS - I have the system setup and running. The only problem I have is that agents are not recieving email notifications if the ticket ownership is assigned to them?Is this feature turn off by default? How do i enable it? Also just of that subject - the Company Info? What is that used for? -- Regards, Brandon Friedman brandon@custom-cut.co.za Mobile: 083 408 7840 Tel: 0861234561 Fax: +27 (0)11 388 5433 Disclaimer: http://www.custom-cut.co.za/index.php?option=com_content&task=view&id=12&Ite...
Hi Brandon,
Hi
New to OTRS - I have the system setup and running. The only problem I have is that agents are not recieving email notifications if the ticket ownership is assigned to them?Is this feature turn off by default? How do i enable it?
Can you send emails at all? For example, Email Ticket, or Email Answer with the empty answer template? -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (2)
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Brandon Friedman -
Shawn Beasley