I'm setting up otrs 2.0.4 on rhel 4. I've enabled via the Genericagent the notifications to agents in case of escalation. But the mails are sent from the address otrs@localhostname while I would like to force them to be sent from the postmaster address. Is it possible? Do I need to dig into source or there is a configuration option I'm missing? Thanks in advance... Andrea -- -------------------------------------- Andrea Delise - S.I.S.S.A. Computer Staff Via Beirut 2-4 - 34014 Trieste - Italy Tel: +39-040-3787552 - Fax: +39-040-3787528 e-mail: delise@sissa.it --------------------------------------