Hi , This is really urgent and important. I tried to import a csv file with import export module of OTRS ITSM 1.3.2 But it didn't work. I have to import the computer list to otrs configitem. Is there a tweak or does anyone know what may be the possible problem? Thanks & Regards, Sarper
Sarper, maybe that thread can help you http://www.mail-archive.com/otrs@otrs.org/msg27004.html regards Christoph Sarper SARIDAL schrieb:
Hi ,
This is really urgent and important.
I tried to import a csv file with import export module of OTRS ITSM 1.3.2 But it didn't work.
I have to import the computer list to otrs configitem.
Is there a tweak or does anyone know what may be the possible problem?
Thanks & Regards,
Sarper ------------------------------------------------------------------------
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-- Freundliche Grüße Christoph Ohliger *Hochschule** für angewandte Wissenschaften Fachhochschule Rosenheim University of Applied Sciences* Hochschulstr.1 D-83024 Rosenheim Christoph Ohliger Rechenzentrum Christoph.Ohliger@fh-rosenheim.de Tel: +49-8031/805-230 Fax: +49-8031/805-223 http://www.fh-rosenheim.de Raum S247 http://www.fh-rosenheim.de http://www.fh-rosenheim.de /Diese// Information ist ausschließlich für die adressierte Person bestimmt und könnte vertrauliches und/oder privilegiertes Material enthalten. Personen, für die diese Information nicht bestimmt ist, ist es nicht gestattet, diese erneut zu übertragen, zu verbreiten, anderweitig zu verwenden oder sich durch sie veranlasst zu sehen, Maßnahmen irgendeiner Art zu ergreifen.// /Sollten// Sie diese Nachricht irrtümlich erhalten haben, bitten wir Sie, sich mit dem Absender in Verbindung zu setzen und das Material von Ihrem Computer zu löschen. Vielen Dank! / / // /The information transmitted is intended only for the person to which it is addressed and may contain confidential and/or privileged material. Any retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. Thank you/
did you look at otrs log file ? Usually, import issues appear in the file. Certainly a format issue. Sarper SARIDAL a écrit :
Hi ,
This is really urgent and important.
I tried to import a csv file with import export module of OTRS ITSM 1.3.2 But it didn't work.
I have to import the computer list to otrs configitem.
Is there a tweak or does anyone know what may be the possible problem?
Thanks & Regards,
Sarper ------------------------------------------------------------------------
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I solved the issue ,
Marco Vannini sent me a sample and i saw what i was doing wrong.
If you want to import configuration into configitem (like computer list)
additional to your fields you must have in your csv file two columns
referring :
DeploymentState , IncidentState these two fields are mandotary fields.
If you don't have these fields filled up correctly it doesn't import.
That was the trick about this.
Regards,
Sarper
On Mon, Nov 16, 2009 at 1:16 PM, osallou
did you look at otrs log file ? Usually, import issues appear in the file. Certainly a format issue.
Sarper SARIDAL a écrit :
Hi , This is really urgent and important. I tried to import a csv file with import export module of OTRS ITSM 1.3.2 But it didn't work. I have to import the computer list to otrs configitem. Is there a tweak or does anyone know what may be the possible problem? Thanks & Regards, Sarper ------------------------------------------------------------------------
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participants (3)
-
Christoph Ohliger -
osallou -
Sarper SARIDAL