Sorting tickets in queue
Hi all! Guys, does anybody know how I can disable automatically sorting tickets by priority in queue (medium view)? I'm using sorting tickets by TicketFreeTime1 field and when a new ticket has created with priority different of the rest it automatically moved on the top. It's very inconvenient :-). Any help are welcomed. Thanks in advance. -- Best regards, Andrey Gazizov RETN
Hi, On 07.05.2010, at 09:46, Gazizov Andrey wrote:
Guys, does anybody know how I can disable automatically sorting tickets by priority in queue (medium view)? I'm using sorting tickets by TicketFreeTime1 field and when a new ticket has created with priority different of the rest it automatically moved on the top. It's very inconvenient :-).
just search in the SysConfig for ViewQueue ... there you will find the default sort option. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Hi Nils, Thanks for reply. I already selected TicketFreeTime1 field as default sort criteria. As I understand OTRS sorting tickets by "default sort criteria" after sort by priority is done. Is it possible to disable sort tickets by priority? Nils Leideck - ITSM wrote:
Hi,
On 07.05.2010, at 09:46, Gazizov Andrey wrote:
Guys, does anybody know how I can disable automatically sorting tickets by priority in queue (medium view)? I'm using sorting tickets by TicketFreeTime1 field and when a new ticket has created with priority different of the rest it automatically moved on the top. It's very inconvenient :-).
just search in the SysConfig for ViewQueue ... there you will find the default sort option.
Freundliche Gru"?e / Kind regards
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net mailto:nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
-- Best regards, Andrey Gazizov RETN
participants (2)
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Gazizov Andrey -
Nils Leideck - ITSM