error message in system log after the upgrade
Hello list, I recently upgraded OTRS to 1.2.1. After the upgrade in the System Log I see the following message: notice OTRS-CGI-2 Sent customer 'OwnerUpdate' notification to 'yyyy@zzzz.zzz'. Fri Feb 20 11:47:03 2004 error OTRS-CGI-2 Can't get ArticleID from INSERT! Fri Feb 20 11:45:28 2004 notice OTRS-CGI-2 Sent customer 'OwnerUpdate' notification to 'yyyyyyy@yyyyy.yyy'. Fri Feb 20 11:45:28 2004 error OTRS-CGI-2 Can't get ArticleID from INSERT! Fri Feb 20 11:42:54 2004 notice OTRS-CGI-2 Sent customer 'StateUpdate' notification to 'xxxxxx@xxxxx.xx'. Fri Feb 20 11:42:54 2004 error OTRS-CGI-2 Can't get ArticleID from INSERT! What could be the reason for that ?
On Friday, February 20, 2004 11:13 AM
Teodor Georgiev
I recently upgraded OTRS to 1.2.1. After the upgrade in the System Log I see the following message:
Can't get ArticleID from INSERT!
What could be the reason for that ?
OTRS doesn't get a fresh ArticleID for the article it wanted to store. Did you do the database upgrades after upgrading the source code? hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Teodor Georgiev