I have looked at that and read on otrs portal about that but still no way. when I clicked "fetch mail" under "RUN NOW" it gives me an error "Error Message: POP3: Auth for user itsupport@mmmmm.com.lr/mail.mmmmm.com.lr failed!". while reading on the internet I understand that installing POP3 secure Perl module can resolved this problem with POP3S other suggestions say running the checkmodules script also is necessary. How do you install the pop3 secure perl module on a windows installation. I have install OTRS 3.3.6 on windows? If so, how did you get the POP3 secure module loaded? Also, do you know how to run the checkmodules script in windows? Please give me clear steps so I can Implement successfully. I trust your support. On Mon, Apr 28, 2014 at 3:24 PM, Gerald Young wrote:

I'm not sure how to answer your question. If it's set up the way as suggested, you wouldn't be asking how to set it up. If it's set up as suggested and not functioning the way you expect, you'd be asking a different question. If it's not set up the way as suggested, it is confusing why you'd ask the question.

Have you looked at the interface where it says "Dispatch by ..."?

On Mon, Apr 28, 2014 at 10:54 AM, Leah Kelly wrote:

...

Thanks, that’s good news for us, as this is how we are set up. How do I enable this? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs