Automatic owner change
10 May
2004
10 May
'04
9:03 a.m.
Hello, Is there a way to hack OTRS (1.2.2) in order NOT to have the owner changed after some replies are sent by different operators? Thanks in advance L.
10 May
10 May
11:14 a.m.
On Monday, May 10, 2004 11:03 AM
Lionel MARIE
Is there a way to hack OTRS (1.2.2) in order NOT to have the owner changed after some replies are sent by different operators?
No, there isn't, sorry. The reason is: You have to lock a ticket to work on it, and you have to be the owner of a ticket to lock it. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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Lionel MARIE -
Robert Kehl