Hi I was wondering if it is possible to put the owner as root after a ticket has been unlocked, not the person who locked the ticket initially. I understand that this may seem odd but it is good for our system. Regards Jason -- Jason Leonard, Customer Support Manager The Foundry, 1 Wardour Street, London, W1D 6PA, UK Tel: +44 (0)20 7434 0449, Fax: +44 (0)20 7434 1550, Web: www.thefoundry.co.uk Customer Support: 09:30-18:00 GMT / 09:30-18:00 PST The Foundry Visionmongers Ltd. Registered in England and Wales No: 4642027