hi martin, here the information: [root@SV91002 root]# ls -la /opt/otrs//bin/UnlockTickets.pl -rwxrwxrwx 1 root root 6454 Mai 1 01:15 /opt/otrs//bin/UnlockTickets.pl -----Ursprungliche Nachricht----- Von: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]Im Auftrag von Martin Edenhofer Gesendet: Montag, 30. Juni 2003 15:10 An: otrs@otrs.org Betreff: Re: [otrs] Cron $HOME/bin/UnlockTickets.pl --timeout >> /dev/null Hi Denis, On Mon, Jun 30, 2003 at 09:24:44AM +0200, Denis Heitbrock wrote:

every day within the last days i receive the following message by the crontab: [...] /bin/sh: line 1: /opt/otrs//bin/UnlockTickets.pl: Permission denied

Can you send us the output of 'ls -la /opt/otrs//bin/UnlockTickets.pl'?

greetz denis

-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

hi martin, the file is called only unlock and not unlock.dist . could this maybe the problem? the entry in the unlock file is the same as you wrote below. -----Ursprungliche Nachricht----- Von: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]Im Auftrag von Martin Edenhofer Gesendet: Dienstag, 1. Juli 2003 16:56 An: otrs@otrs.org Betreff: Re: [otrs] Cron $HOME/bin/UnlockTickets.pl --timeout >> /dev/null Hi Denis, On Mon, Jun 30, 2003 at 03:45:36PM +0200, Denis Heitbrock wrote:

here the information:

[root@SV91002 root]# ls -la /opt/otrs//bin/UnlockTickets.pl -rwxrwxrwx 1 root root 6454 Mai 1 01:15 /opt/otrs//bin/UnlockTickets.pl

It looks like /opt/otrs/var/cron/unlock.dist is the problem. It should look something like that: 35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null -=> Please check the 4 *. Is there one more? Remove it and reloead the OTRS cronjobs (rcotrs restart or via /opt/otrs/bin/Cron.sh). -Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hi, On Wed, Jul 02, 2003 at 08:12:44AM -0400, Stuart Horner wrote:

We recently installed otrs 1.1.2 on our Redhat 8.0 Linux system. The install went very smoothly and worked perfectly the first time we attempted to use it. Then we noticed a strange problem. Very specific computers on our network were having problems communicating w/ the otrs system. The browsers would load half or less of the login page and then would begin to timeout These were all Windows XP systems with many different browser types, such as Opera, Mozilla, MS Internet Explorer ver. 6.0 and 5.5. We have attempted to diagnose this problem with no success. Currently 1/2 of the machines in our office have no problem loading otrs pages, while the other half can not load them at all. I'm hoping that this is something obvious that someone can point me to, but I have looked in the archives for this problem and haven't found anything.

Does anyone have any ideas?

Hmm... that's new to me. And sounds also strange. Do you have any webserver error message?

Stuart Horner

Core Communications, Inc.

-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --