Good morning dear all, does anyone know how to add more permissions to customer? The default configuration suppose only two kind for customer ro and rw. I'd like to add createpermission to force customers to create all theirs tickets in one queue, but to be able edit them in other queue (after they moved there by agent). Thanks in advance! -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender.