RE: [otrs] ticketc owend by admin not queue agent
Hi Nils, Thanks for that. I assume that if I specify a time of 10 minutes then the agent will run every 10 minutes? Regards Alan -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: 21 August 2007 13:25 To: User questions and discussions about OTRS.org Subject: Re: [otrs] ticketc owend by admin not queue agent Alan McKeown wrote:
Thanks for this. Is it possible to add this generic agent from the web interface?
Yes, please see the docs: http://doc.otrs.org/2.2/en/html/x1149.html Nils Breunese. -- This message has been scanned for viruses and dangerous content by JoraPh Consulting Ltd (Server #1), and is believed to be clean.
Alan McKeown wrote:
Thanks for that. I assume that if I specify a time of 10 minutes then the agent will run every 10 minutes?
I you want the job to run every ten minutes I believe you have to select 00, 10, 20, 30, 40 and 50 in the minutes list and nothing in the hour and day lists, but I don't have the interface handy right now. Nils Breunese.
participants (2)
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Alan McKeown -
Nils Breunese (Lemonbit)