I really, really dislike the WYSIWYG editor. If plain text was good enough for my grandfather, it is good enough for me! Seriously, it causes problems, and does not add one single good thing to our ticketing experience. Does anyone know how we can get rid of it without downgrading? Have searched sysconfig boxes to no avail :(
Is that not set at the Config Options: Framework -> Core::Web Frontend::RichText:= No? Nathan Campbell Dallas Symphony Orchestra -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Lewinski Sent: Tuesday, September 22, 2009 3:52 PM To: otrs@otrs.org Subject: [otrs] disable WYSIWYG editor? I really, really dislike the WYSIWYG editor. If plain text was good enough for my grandfather, it is good enough for me! Seriously, it causes problems, and does not add one single good thing to our ticketing experience. Does anyone know how we can get rid of it without downgrading? Have searched sysconfig boxes to no avail :( --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
It's not perfect, but I'd rather have HTML than just plain text. Our customers email us in HTML and expect answers in HTML Perhaps what's needed is feedback on the HTML editor. The big thing for me is lack of pasting of images. The editor is slow to load. Not sure why this is, but I use other inline editors and they aren't slow. Personally, my grandfather died before computers were in general use. And I guess the same argument can be said of the ballpoint pen ;) -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Lewinski Sent: 22 September 2009 21:52 To: otrs@otrs.org Subject: [otrs] disable WYSIWYG editor? I really, really dislike the WYSIWYG editor. If plain text was good enough for my grandfather, it is good enough for me! Seriously, it causes problems, and does not add one single good thing to our ticketing experience. Does anyone know how we can get rid of it without downgrading? Have searched sysconfig boxes to no avail :( --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Glossop, Andrew wrote:
It's not perfect, but I'd rather have HTML than just plain text. Our customers email us in HTML and expect answers in HTML
The final straw that drove me to turn it off was trying to paste an IP address into the body of the message. I spent 10 minutes attempting to remove newlines around the IP address (likely because I copied one single cell from Excel and it contained a tab character?). When I finally edited source, I found that the editor had converted the entire pasted IP into a table cell. But it was missing the <table></table> and <tr></tr> tags. It just had the <td>IP Address</td> and that was why I couldn't remove whitespace before or after it using the editor. There was none to remove. I could have re-typed it by hand, but the point of pasting is to ensure I don't make a typo that causes a customer problems. We ask the same of them- I need to be able to copy/paste DNS changes for example, so that I will never be the one who breaks their website by typing the wrong IP address in a zone file. This is one reason why I dislike OTRS's HTML email. The editor tried to be smart, and interpreted a tab as meaning I wanted <td>. I didn't, but if by some chance I did, then I would have put in the other necessary table tags. I don't dislike HTML, I just want to keep it on the web. It does sadden me that even ticketing systems are now defaulting to send HTML. I don't object to having the ability there, but finding it the default is what is discouraging. I guess I can't deny any longer that the larger battle has been lost. That's really unfortunate. HTML-formatted email is the primary reason we have Phishing problems. It makes it easy to obfuscate URLs and people are too easily duped. I also worry quite honestly wheneverOTRS displays HTML formatted email to me. I need to research how to turn that off too. I don't trust ANY browser to look at some of the stuff coming into our abuse queue. Let me download the html source as attachment for inspection and I'm happy enough. If I trust the sender and the context appears legitimate (right kind of subjet in right queue) then I might choose to render it if I really thing it is necessary. Javascript makes it too easy to do other nasty things. Is there anything to prevent me from clickjacking parts of the OTRS UI with an HTML email? I suspect not. It's all <div>s and positioning as I understand it. I probably need to enable noscript on OTRS until I figure out how to stop HTML formatted emails from displaying as such. Mike
participants (3)
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Glossop, Andrew -
Mike Lewinski -
Nathan Campbell