Re: [otrs] how to hide the services

1 Feb 2010

      Hi  Nils Leideck,

Thanks for your prompt support,
It's done. my problem is resolved,  we Appreciate the give solution is 
fulfill my requirement.

Thanks & regards,
Ramana

Nils Leideck - ITSM wrote:
...
Hi,
On 31.01.2010, at 12:38, ramana wrote:
...
Agent can able to all the service's  and sub-services,
customer frontend hide the sub-services. only they can see the 
service Desktop.
did you actually try my ACL ??? ???
Again:
...
# -----------------------------------------------------------------------
# start of ACL configurations
# -----------------------------------------------------------------------
   $Self->{TicketAcl}->{'ACL-Customer-Services'} = {
       Properties => {
           Frontend => {
               Action => ['CustomerTicketMessage'],
           },
       },
       PossibleNot => {
           Ticket => {
               Service => ['[RegExp]::'],
           },
       },
   };
# -----------------------------------------------------------------------
# end of ACL configurations
# -----------------------------------------------------------------------
Nils Leideck
-- 
Nils Leideck
Senior Consultant
nils.leideck@leidex.net mailto:nils.leideck@leidex.net
nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to 
know more about OTRS 
at booth no. C37 in hall 2 from March 2-6, 2010!

ramana

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