Error with package FAQ after upgrade Otrs5 patch 6 to 9
Hi I upgrade Otrs5 to avoid the error/issue "Internal Server Error", I follow all steps described on the documentation, but when I try to see my page, I get a error. I review the error and is because I don't have installed the FAQ package on the new version patch9. Any idea how to disable this package or installed on command line? I try but all doc found is old and describe a .pl that is not on the current version of otrs5 patch9. Also get a error on Permission Denied on Log.pm. Im on Centos 7 server. On the Log I have ERROR: OTRS-CGI-01 Perl: 5.16.3 OS: linux Time: Fri Apr 22 16:41:22 2016
Message: Module Kernel/System/Stats/Static/FAQAccess.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) RemoteAddress: 192.168.0.131 RequestURI: /otrs/index.pl Traceback (12502): Module: Kernel::System::Stats::GetObjectBehaviours Line: 1131 Module: Kernel::System::Stats::StatsGet Line: 272 Module: Kernel::System::Stats::StatsListGet Line: 750 Module: Kernel::Modules::AgentDashboardCommon::Run Line: 59 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1056 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32 [Fri Apr 22 16:41:22.511649 2016] [:error] [pid 12502] [Fri Apr 22 16:41:22 2016] -e: Permission denied at /opt/otrs//Kernel/System/Log.pm line 279.\n
Thanks
Hello Juan Carlos,
For the permission denied message, you might want to run the command:
/opt/otrs/bin/otrs.SetPermissions.pl
With the right parameters depending on your environment. For uninstalling a
package from the command line, you can run:
/opt/otrs/bin/otrs.PackageManager.pl -a list
To get the list of the installed package and once identified (let's suppose
is called FAQ) then run:
/opt/otrs/bin/otrs.PackageManager.pl -a uninstall -p FAQ
Then restart apache and try again.
On 22 April 2016 at 17:25, Juan Carlos Ruiz
Hi I upgrade Otrs5 to avoid the error/issue "Internal Server Error", I follow all steps described on the documentation, but when I try to see my page, I get a error. I review the error and is because I don't have installed the FAQ package on the new version patch9.
Any idea how to disable this package or installed on command line? I try but all doc found is old and describe a .pl that is not on the current version of otrs5 patch9. Also get a error on Permission Denied on Log.pm.
Im on Centos 7 server.
On the Log I have
ERROR: OTRS-CGI-01 Perl: 5.16.3 OS: linux Time: Fri Apr 22 16:41:22 2016
Message: Module Kernel/System/Stats/Static/FAQAccess.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) RemoteAddress: 192.168.0.131 RequestURI: /otrs/index.pl Traceback (12502): Module: Kernel::System::Stats::GetObjectBehaviours Line: 1131 Module: Kernel::System::Stats::StatsGet Line: 272 Module: Kernel::System::Stats::StatsListGet Line: 750 Module: Kernel::Modules::AgentDashboardCommon::Run Line: 59 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1056 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32 [Fri Apr 22 16:41:22.511649 2016] [:error] [pid 12502] [Fri Apr 22 16:41:22 2016] -e: Permission denied at /opt/otrs//Kernel/System/Log.pm line 279.\n
Thanks
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participants (2)
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Juan Carlos Ruiz -
Leonardo Certuche