Hi Gordon, You can still create your OTRS user now that you have installed OTRS. From http://doc.otrs.org/1.3/en/html/install-cli.html#INSTALL-CLI-INSTALL useradd -d /opt/otrs/ -c 'OTRS user' otrs usermod -G nogroup otrs (SuSE=nogroup, Red Hat=apache) Just make sure you re-run 'SetPermissions.sh'. HTH Graeme Gordon O'Brien wrote:

NEWBIE to both OTRS and Linux!!

I am trying to run the Cron.sh script but it says to run it as the otrs user.

I don’t seem to have an otrs user on my Fedora 4 system. I cannot use ‘su otrs’

I believe OTRS was installed whilst logged in as root. Should I have created an otrs user before installing?

Thanks

Gordon

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