Thanks for your answer. Problem still persists. All service already had been checked. Any other ideas? Stefan processed by David.fx Subject: Re: [otrs] Re-2: Service Option missing on new tickets - customer.pl (19-Mai-2011 16:22) From: James Roman To: stefan.bauer@odu.de In the Admin Interface, under Customer management, select Customers <-> Services. Click the Edit default services button. On 05/19/2011 10:08 AM, Stefan Bauer wrote: How to do this? I'm having serious problems to figure out the correct places to make such configuration changes. Thanks Stefan Original Message processed by David.fx Subject: Re: [otrs] Service Option missing on new tickets - customer.pl (19-Mai-2011 14:52) From: James Roman To: stefan.bauer@odu.de Did you assign the services to the customers, either individually or as the default for all customers? On 05/19/2011 06:03 AM, Stefan Bauer wrote: Hi folks, we just moved from otrs 2.4 to current 3.0. Unfortunately at the customer.pl site, we're now missing the field Service. I see all of our 50 services in the Service-Tab in index.pl. All of our services are marked valid as well. Any ideas are greatly appreciated. thanks stefan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs