Nils, Emails aren't being sent out with ticket number in them. I am working on upgrading it. But I am having some issues. I would like to get this fixed so the transition is a little better. Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ------------------------------ Message: 3 Date: Fri, 25 Jan 2008 19:35:26 +0100 From: "Nils Breunese (Lemonbit)" Subject: Re: [otrs] Customer Ticket Notification To: "User questions and discussions about OTRS.org" Message-ID: Content-Type: text/plain; charset=WINDOWS-1252; format=flowed; delsp=yes Andrew Meyer wrote:

Hi everyone I seem to be having some trouble lately. I am running Debian 4.0r1, using OTRS 2.0.4. As of about a month ago, the tickets numbers going out to the user/customer seemed to have stopped. I can't find where I would look to fix this. I'm not sure what file I need to look at to check to see if the perl file is doing its job. The logs don't tell me much. What keywords would I be using on google?

The ticket numbers seemed to have stopped? What does that mean exactly? Did the number stop increasing? Is there no ticket number in the subject of outgoing e-mails? Have you checked the changelogs to see if maybe a newer version of OTRS might fix this? (The current version is 2.2.4.)

Also, how do I increase the size of the attachments going in and out of OTRS? I have the room. I need to increase it to 10MB from 6MB. If someone could please help me out a little bit I would be greatful.

Do you use the database for attachments? If so, you probably need to increase max_packet_size in the MySQL config. Nils Breunese. ------------------------------ End of otrs Digest, Vol 54, Issue 67 ************************************