Hi FOlks, I have several users set in a queue configured with escalation time. When this time is expired, I get the following message: "Please answer this ticket(s) to get back to the normal queue view!" and the message is locked until I answer it. I know that it is the right procedure. That's what the escalation exists for. But, there is a way to limit this situation/feature only to some users? ./isamar -maia Networking/Helpdesk Oak Lawn Marketing Nagoya, Japan 052-800-7526 (Direct) 052-800-7524 (FAX) **************************** ----------------------------------------------------- Disclaimer This transmission may contain information that is confidential and privileged and intended only for the addressee. If you are not the addressee you may not use, disseminate or copy this information. If you have received this information in error notify us immediately. Thank you. ----------------------------------------------------- このメールに書かれている内容は、宛先に指定されている人にのみ 有効な情報です。宛先以外の方は、このメールを転送・コピーしたり、 情報を利用したりしないで下さい。もし、誤ってこのメールを受け取ら れた場合は、上記の差出人までご連絡下さるようお願いいたします。 このメッセージは契約上の合意を発生させるものではありません。