Hi, A ticket is created in queue A. That queue has "ticket locked after follow-up" set to "no". The ticket is moved into queue B. That queue has "ticket locked after follow-up" set to "yes". The ticket is closed while in queue B. The customer follows up. The ticket is not locked to the last owner, but re-opened as unlocked. I'm not exactly sure that it happens every time, but I have seen it a few times now and thought I would raise a flag. Lars