Whenever I receive email from a customer (set up in PostMaster Mail Account), my ticket is of type "default". How can I set it up, so that my email tickets become type "Incident" ? I disabled "default" type in Admin->Type by setting default to "invalid", but still all my email incoming tickets get type "default". rgds, Dejan
I figured it out : it can be easily done by Postmaster filter :
just redirect email To anybody to X-OTRS-Type -> Incident
On Fri, Oct 30, 2009 at 12:45 PM, Dejan Miklavcic
Whenever I receive email from a customer (set up in PostMaster Mail Account), my ticket is of type "default". How can I set it up, so that my email tickets become type "Incident" ? I disabled "default" type in Admin->Type by setting default to "invalid", but still all my email incoming tickets get type "default".
rgds,
Dejan
Exactly! Well done.
--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On 31 Oct 2009 00:16, "Dejan Miklavcic"
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Michiel Beijen