This is now resolved. It was an issue with database permissions. Thanks. Manoj Patwardhan

Message: 2 Date: Sat, 23 Aug 2008 19:24:04 -0400 From: Manoj Patwardhan Subject: [otrs] Cannot login as root@localhost on new installation To: "User questions and discussions about OTRS.org" Message-ID: Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes

Hello,

I just installed otrs on Mac OS 10.5.4. Everything appeared to install fine. I get the login screen. But when I enter root@localhost and root for username and password respectively, it simply gives me the following message:

Login failed! Your username or password was entered incorrectly

I do see root@localhost as a row in the users table with the password from the initial sql setup files. What could be wrong?

Thanks, Manoj Patwardhan